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Refund Policy

Refund Policy – Pashupatinath Cooperative Society

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Refund Policy

Clear Guidelines for Member Refunds and Returns

Learn about the Refund Policy of Pashupatinath Cooperative Society. Get clear guidelines on member refunds, product returns, and secure, transparent processes designed to ensure member satisfaction and trust.

Refund Policy

  • Eligibility for Refund: Refunds are applicable only for products or services purchased directly from our official website.
  • Request Timeframe: All refund requests must be submitted within 30 days of purchase.
  • Refund Process: Requests are reviewed by our support team, and eligible refunds are processed within 7–10 business days.
  • Mode of Refund: Refunds will be credited via the original payment method used during the purchase.
  • Non-Refundable Items: Certain services, custom orders, or promotional offers may not be eligible for a refund.
  • Condition of Products: Physical products must be returned in original packaging and in unused condition for a refund.
  • Customer Responsibility: Customers are responsible for shipping costs if returning physical products, unless the product is defective.
  • Communication: All refund requests must be submitted through our official contact channels for verification and processing.

Refund Policy

At Pashupatinath Cooperative Society, we prioritize transparency, trust, and customer satisfaction in every transaction. Our Refund Policy has been designed to provide clear and reliable guidelines for all our members and customers regarding returns, refunds, and exchanges of products or services purchased through our official platform. Whether you are availing our financial services or purchasing any cooperative products, this policy ensures a seamless, fair, and secure process.

All refund requests must be accompanied by valid proof of purchase, such as an invoice, receipt, or order confirmation. Members are encouraged to submit their requests within 30 days of the transaction to qualify for a full refund. Our team carefully evaluates each request to maintain fairness and to adhere to our internal policies. The condition of the returned product is crucial: it must be unused, in its original packaging, and free from any damage or tampering. Customized items, promotional offers, or limited-time services may have special refund conditions, which are clearly stated at the time of purchase.

Once a refund is approved, the amount is processed through the original mode of payment. Depending on the payment provider or bank, the refunded amount may take between 5–10 business days to reflect in the member’s account. In the case of defective, damaged, or incorrect products, Pashupatinath Cooperative Society ensures expedited processing so that members either receive a replacement product or a full refund without any additional cost. Shipping charges are generally non-refundable, but our customer support team assists in guiding members through return logistics, tracking, and any related queries.

Our Refund Policy is not only a commitment to providing safe and reliable service but also reflects our emphasis on financial security and member trust. Members can rest assured that their transactions are protected, and any concerns regarding product quality, service discrepancies, or eligibility for refunds are addressed promptly and professionally. By adhering to this policy, we ensure that every member experiences peace of mind while engaging with our cooperative’s offerings.

Members are advised to review our refund terms periodically, as updates may be made to enhance service quality, improve compliance with regulatory standards, and ensure continued satisfaction. Our aim is to create a fully transparent system that prioritizes member interests and builds long-term confidence in the Pashupatinath Cooperative Society brand. Choosing our services means opting for reliability, accountability, and a secure transaction experience.

  • Key Highlights: Safe & Transparent Refunds, Fast Processing, Member Satisfaction, Defective Product Replacement, Compliance & Security, Reliable Support.